Quality and craftsmanship are two things we take very seriously here at Stance, which is why every single one of our products comes backed by our extensive All Good Guarantee. If you are not 100% satisfied with your product purchased on uk.stance.com or from one of our authorised sellers in the UK, we will assist you with an exchange or refund. Please note that because we are unable to control the quality of our products sold by unauthorised sellers, unless otherwise prohibited by law, the All Good Guarantee is not available for products purchased from unauthorised sellers, including unauthorised internet sites/marketplace storefronts. If you have any questions regarding whether a seller is an authorised seller of our products, please contact us.